1. Credit purchases
Completed credit purchases are final. We do not offer voluntary refunds, including for unused or partly used credits. Exceptions required by applicable law still apply.
This policy covers credit purchases made through Mediatavio. Paid plans may be billed monthly or yearly through FastSpring where checkout is available. Review it alongside our Terms of Service and the information shown on the Price page.
2. Try the free plan first
Use the free plan to check whether the tools, supported formats and output quality meet your needs. Review the selected credit quantity, total price, account and purchase terms before paying. Conversion speed and supported operations depend on the tool, browser, device and source media.
You may cancel future subscription renewals through your account billing portal. Cancelling does not refund the current billing period, except where applicable law requires otherwise. Unused paid credits are retained, and monthly allocations continue for the annual period already paid for.
3. Unused credits and changed plans
A change of mind, an unfinished project, choosing another service, or no longer needing the tools does not qualify for a voluntary refund. Buying more credits than you later need, or using only part of a purchased balance, does not create a right to a cash refund. These conditions remain subject to mandatory rights under applicable law.
4. Conversion and payment errors
Under the credit plan, one completed conversion uses one credit. Failed or cancelled conversions do not consume credits. If you believe credits were deducted incorrectly, contact us so we can investigate and correct the balance where appropriate. A credit-balance correction is separate from a refund of the purchase payment.
If you suspect a duplicate charge, an incorrect amount or an unauthorized payment, contact us promptly with the order reference, account email, payment date and a description of the issue. We will investigate and take the steps required by the circumstances and applicable law. Do not send a full card number, card security code, bank password or Google password.
5. Mandatory legal rights
This policy does not remove or restrict consumer rights that cannot be waived under applicable law. Where a refund or another remedy is legally required, those requirements take precedence over the non-refundable purchase rule.
6. Questions about a purchase
Email [email protected] with the subject “Credit purchase” and the relevant order details. We use this information to investigate the payment or credit issue. Contacting support does not by itself mean a voluntary refund is available.